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Accor partners with AXA to offer hotel guests 24-hour medical assistance

Guests of Accor’s 5,000 worldwide hotels will now be eligible for medical support from Accor’s strategic partner, AXA, a global leader in insurance.

The ALL – Accor Live Limitless – Medical Solutions partnership will provide Accor guests with the highest level of care available thanks to the expert medical solutions of AXA Partners, AXA’s international entity specialising in assistance services, travel insurance and credit protection.

Accor guests can now benefit from AXA’s most recent advances in telemedicine through free access to medical teleconsultations. Where there is the need, guests will also have access to a selection of AXA-certified healthcare providers for a face-to-face consultation. Guests will have access to AXA’s extensive medical networks with tens of thousands of vetted medical professionals. Hotels can also make the most relevant referrals (e.g. language and speciality) to their guests.

This unique medical service provides an expansion to the group’s extensive health and prevention protocols and sits within Accor’s ALLSAFE cleanliness initiative.

The partnership will provide guests with peace of mind when travelling domestically or internationally by offering 24-hour medical assistance for non-urgent situations.

Ruth Finnis, Director of Customer Loyalty and Partnerships, Accor Northern Europe, said: “We are proud to say that our partnership with AXA is now live in our hotels in the UK, Europe and worldwide. The protection, health and safety of our guests is our priority and the ALL- Accor Live Limitless Medical Solutions in partnership with AXA reinforces our commitment to guest wellbeing. In today’s challenging environment, our teams are now fully equipped to assist guests with any medical questions they have throughout their stay. We hope that this initiative, as part of our innovative ALLSAFE programme, will help provide our guests with the confidence and reassurance as they travel.”


For non-urgent medical needs during a stay, for example if a guest is feeling unwell, forgot a prescription or wish to get medical advice, guests simply contact the hotel reception desk to let the team know they would like to consult a medical professional. The hotel team will then offer the option of a free telephone consultation or access to a selection of AXA-certified healthcare providers for a face-to-face consultation, paid for by the guest.