Global expenses app, ExpenseOnDemand, has published new data highlighting how UK businesses are being impacted by unexpected costs when adopting cloud-based technology with nearly two fifths (38%) reporting monthly overpricing issues. The data shows concerning trends as many business owners are seeking more and more technology to make their businesses more automated and efficient.

The report went on to show that along with confusing, deceptive or unclear costs, many business owners (13%) also struggled with customer service issues as these tech firms are sometimes guilty of not putting enough resources into managing potential customer problems. The tech systems themselves were also an issue for half of all businesses surveyed with 50% of owners stating that the solutions produced misleading or inaccurate reports.

Since the start of the pandemic the global expenses app has been updated to make it easier for the new working normal as offices stay closed, employees work from home and businesses are turning to technology for simpler and automated solutions. ExpenseOnDemand integrates and transfers data between Xero/Sage and QuickBooks ensuring the app remains a market leading solution for businesses around the globe and that it continues to work seamlessly while offering a secure and safe service for remote employees in multiple locations.

Sunil Nigam, Founder at ExpenseOnDemand, commented, “As a global tech offering for thousands of businesses, we pride ourselves on ensuring our tech is market-leading and our costs are not only completely transparent but also very competitive. It is really concerning to see so many businesses having negative experiences when adopting new tech solutions and I would always suggest doing plenty of due diligence before committing.

At ExpenseOnDemand we offer a 30 day free trial, with the option to “pay as you use” model, allowing our clients to have flexibility and reassurance that they aren’t tied into a long-term commitment.”