Qualtrics, the leader in customer experience and creator of the experience management (XM) category, today announced that Vision Express, one of the UK’s biggest opticians and eyewear retailers, will use Qualtrics CustomerXM.
CustomerXM allows companies to predict, deliver, measure, and respond specifically to customer needs, in order to improve the customer experience and impact key business outcomes such as customer lifetime value, acquisition, and retention. To learn more, visit www.qualtrics.com/customer-experience/.
“Organisations around the world are dealing with an unprecedented surge in call centre volumes. With agent capacity down and demand way up, many are thinking about how they enable customers to self-serve online and accelerate their digital transformation,” says Léonie Brown, XM Scientist. “Qualtrics CustomerXM for Digital enables organisations to uncover broken digital experiences and create stronger omnichannel customer care journeys that boost loyalty, satisfaction and CLV.”