Jessamy Staffing Solutions Limited has today announced the publication of a DOI-registered white paper, JessamyCareOne – Reimagining Ethical Intelligence in Social Care, which sets out a governance-led framework for accountability, safeguarding and system coherence in adult social care and supported living services.

Formally published on the 28th January 2026 and registered with a Digital Object Identifier (DOI), the paper represents a serious contribution to policy, commissioning and regulatory discourse, addressing one of the sector’s most persistent challenges: how to make accountability, safeguarding visibility and decision-making coherence operational in real-world, high-risk care environments.

Authored by Pauline V. Muswere-Enagbonma, Chief Executive Officer of Jessamy Staffing Solutions Limited, and Dr Celestine Iwendi, Professor of Artificial Intelligence and Head of the Centre of Intelligence of Things (CIoTh) Centre for AI Research at the University of Greater Manchester, the publication brings together lived executive responsibility in regulated care with academic expertise in explainable and ethical AI.

Rather than framing artificial intelligence as a technical optimisation tool, the white paper positions ethical intelligence as a discipline of governance. It argues that fragmented systems, retrospective assurance models and documentation-heavy compliance cultures have unintentionally weakened early safeguarding visibility and organisational learning across social care.

The paper proposes a coherent system design model in which governance, escalation, evidence integrity and accountability are embedded directly into day-to-day operations. In this model, assurance is generated as a natural by-product of care delivery, rather than reconstructed retrospectively after incidents or harm.

Pauline V. Muswere-Enagbonma, Chief Executive Officer of Jessamy Staffing Solutions Limited, commented on the launch of the white paper, saying:

“Social care does not suffer from a lack of care or commitment; it suffers from fragmented systems that make accountability visible too late. This work is about restoring coherence, ensuring that safeguarding, governance, and decision-making are visible, traceable, and defensible in real time, not reconstructed after harm has occurred.

Ethical intelligence is not a technical feature. It is a leadership posture. If a system cannot explain how decisions are made, who is accountable, and why escalation occurred, it has no place influencing outcomes for vulnerable people.”

Dr Celestine Iwendi, Professor of Artificial Intelligence and Head of the Centre of Intelligence of Things (CIoTh) Centre for AI Research at the University of Greater Manchester, also commented:

“In high-risk domains such as social care, intelligence without explainability is not innovation, it is exposure. Systems must be designed so that decisions can be interrogated, audited, and understood, not merely executed.

Ethical intelligence requires governance to be treated as a design requirement rather than an afterthought. This work demonstrates how explainable, accountable system design can support, rather than replace, human judgement in complex care environments.”

The white paper underpins the launch of JessamyCareOne, a governance-grade operational platform referenced within the work. Unlike traditional care technology launches, the publication has been registered with a DOI to ensure permanence, citability and academic integrity, reflecting its relevance to regulators, commissioners, provider boards and research institutions.

The intended audience includes commissioners and local authorities, regulators and policy stakeholders, provider boards and senior leaders, academic and research institutions, and strategic partners operating within complex care ecosystems.

The white paper is available via its permanent DOI record at:
https://doi.org/10.65389/jco.eisc.2026

It has now also been formally published by the University of Bolton and is available via the University of Bolton Institutional Repository (UBIR).

You can access the official record at the link below:
https://ub-ir.bolton.ac.uk/esploro/outputs/9965016208841

Further information can be found on the publication landing page here:https://www.jessamycareone.co.uk/publications/ethical-intelligence-social-care