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More than 100,00 civil money claims issued online

  • Online application process takes just 10 minutes
  • Some 88% of users satisfied with online service
  • Claims now issued in minutes not days

The digital service, launched in March 2018, allows people that are owed sums of up to £10,000 to resolve their dispute completely online. This means claims can be issued, responded to and settled without the need for third-party involvement.

The service aims to make it simpler and quicker for people to submit a claim, by allowing them to do so from their own home and removing complex legal language from the online application. Most people take less than 15 minutes to complete the initial claim form.

Almost 9 in 10 people using the service have been satisfied or very satisfied with it, with claims now being issued in minutes, not days. This makes it easier to resolve disputes and hands power back to consumers, which should help to drive more honest behaviour amongst traders and result in fewer people losing money.

Justice Minister, Chris Philp MP said:

Submitting a civil money claim online is allowing thousands of people up and down the country to claim the money they are owed quicker and more easily.

This is just one way this Government is using technology to ensure our world-renowned justice system remains fit for the 21st century and increases access to justice for all that use it.