Millions of older people could be at risk of abuse unless urgent funding is found for the UK’s only helpline dedicated to helping those affected by abuse.
Hourglass, the only charity in the UK dedicated to ending the abuse of older people, has a free 24/7 helpline available to anyone concerned about an older person at harm from abuse, whether that’s at home or within the care industry.
Hourglass is calling on the Government to help underpin the helpline and help appoint more Independent Domestic Violence Advisers (IDVAs) who specialise in the abuse of older people.
Shortly before she died, the charity’s founder Baroness Greengross wrote to Prime Minister Boris Johnson urging the Government to give adequate financial support so the Hourglass helpline can survive. There has been no response from the Prime Minister, the Home Office or anyone else in Government, despite calls from various MPs and Peers across the political spectrum for them to do so.
The Hourglass helpline currently receives more than 12,000 calls every year, but the charity will have to start significantly reducing its services to society’s most vulnerable older people, unless the Government approves funding by September. The charity predicts that by October this life changing service will need to downsize dramatically.
A report published by Association of Directors of Adult Social Services (ADASS) recently found that 67% of directors are seeing the number of domestic abuse and safeguarding cases rising. This is further evidence that abuse of older people is a growing problem and further funding and support is vital to ensure older people age safely.
Every year, a million more new older people experience abuse and the charity’s services provide a vital lifeline for those in need.
To survive, the charity needs £1.2 million a year to continue. Unfortunately, the current Government funding only covers the helpline from 5pm to 9am. To enable the helpline to be available 24/7, Hourglass has been forced to run on its reserves.

Richard Robinson, CEO of Hourglass, said:
“Every single year, around 2.5 million older people are effected by abuse. This could be physical, emotional, financial or sexual abuse or neglect and discrimination in the UK. The services we provide are a real lifeline to those in need, but without urgent funding, it will be impossible to carry on at our current levels.
“The consequences of leaving vulnerable elderly people to fend for themselves are usually too terrifying to contemplate. However, this is becoming a tragic reality as we battle to keep providing the helpline so many of them will come to rely on.
“Out of respect to Baroness Greengross, who championed the rights of older people for so many years, and to the millions of older people at risk of abuse, the government now need to take action and provide adequate funding for this service.”
The charity is urging those keen to support the charity to make a donation by visiting www.wearehourglass.org.uk/donate or Text SAFER to 70460 to donate £10. Texts cost £10 plus one standard rate message and you’ll be opting in to hear more about our work and fundraising via telephone and SMS. If you would like to give £10 but do not wish to receive marketing communications, text SAFERNOINFO to 70460.