During 2023, over half of European firms have taken significant steps towards digitalization, focusing on enhancing their digital presence, according to the latest report “Digitalisation in Europe 2022-2023” by the European Investment Bank. In a remarkable response to the COVID-19 pandemic, 53% of companies in Europe have expanded their online services, closing the technological gap with the United States. In addition, 69% of EU firms implemented advanced digital technologies in 2022, in contrast to 71% in the US.

However, the report also highlights a disparity in digital adoption across the EU, with only 30% of microenterprises prioritizing digitalization compared to 62% of larger firms, underlining the need for inclusive digital strategies to encompass businesses of all sizes.

The European Union’s commitment to digital transformation is evident in its allocation of over €165 billion towards the Digital Decade objectives. This investment, particularly through the Recovery and Resilience Facility (RRF), is a testament to the EU’s dedication to supporting digitalization in both the public sector and businesses. Different levels of digital transformation and funding allocation are observed across EU member states, which have received a significant share of the Digital Decade budget.

In 2023, UK businesses are heavily investing in digital transformation, demonstrating resilience and adaptability in the face of economic challenges. According to a report by Boston Consulting Group, as referenced in Consultancy.uk, a significant number of executives from large companies are planning to increase their spending on digital initiatives. This surge in investment is driven by the need to adapt business models and capitalize on new revenue growth opportunities, even as a global recession looms. Key technologies such as artificial intelligence, blockchain, and the Internet of Things (IoT) are garnering substantial interest, with executives convinced of their crucial role in business success.

However, the path to digital transformation is fraught with challenges for UK companies. A study highlighted in Grand View Research reveals that many large UK businesses are struggling with a shortage of technical skills and the challenge of integrating new technologies with legacy IT systems. This situation is a significant barrier, potentially delaying the transformation process. Additionally, the healthcare sector in the UK is expected to witness substantial growth in digital transformation. This growth is primarily driven by the need for enhanced quality of care and the ability to respond effectively to changing health scenarios, as indicated by the increased adoption of technologies like Electronic Health Records (EHR) during the COVID-19 pandemic.

In this digital evolution, digital identity solutions, encompassing identity document verification, electronic IDs, identity proofing or authentication based on biometrics, access to identity data sources, and electronic signatures, among others, play a crucial role when it comes to digitisation. Digital identity technologies not only streamline business processes but also strengthen security, leading to significant time and cost savings.

A very simple and clear example of how digital identity solutions are key for companies of any size and sector to digitise their processes is electronic signatures. Signicat, the pan-European leader in Digital Identity, recently released a study commissioned from Forrester Consulting on the Total Economic Impact™ (TEI) of Signicat and, found that companies saved on costs and processes through the use of the digitalization of signatures as well as avoiding more than 1.1 million printed pages, after the first year of implementation of their solutions.

On the other hand, the study found that Digital Identity solutions could improve the operational efficiencies of a company from an automated identity verification process resulting in 40,000 hours per year saved in identity verification.

These findings not only underscore a growing opportunity for businesses in the digital identity sector but also for the private and public sectors: as European companies continue to embrace digital transformation, the demand for robust digital identity solutions is expected to rise, offering a promising market for innovation and growth.

While businesses and governments in Europe are on the right track toward their digitisation, there is still a lot of work to be done, especially with the arrival of the eagerly awaited EU Wallets. A key element in Europe that will once again test the ability of both public administrations and private companies to offer 100% digital access to their services, this time through a single point of access: their national digital identifications.